CANCELLATION AND REFUND POLICY

1. GENERAL TERMS 

All cancellation requests must be submitted in writing via email to the Secretariat at secretariat@mindtce.com.my. Verbal cancellations will not be accepted.

• Bank Charges: All bank handling and currency conversion fees must be paid by the sender at source ("Sender pays all fees and taxes"). Any shortfall will be billed to the registrant.
• Processing Fee: All refunds are subject to a strict administrative processing fee of RM 200 (USD 50).

A. FOR EXHIBITORS (Booths & Kiosks)

Applies to companies booking exhibition space. Terms are strictly enforced to cover sunk costs.

1. Booking & Payment Schedule

• Deposit: A MYR 5,000 (USD 1,233) deposit is required immediately to book a booth.
• Balance (Remnant) Payment: The remaining balance of MYR 4,000 (USD 990) must be paid in full before 29th September 2026.
• Late Bookings: Any bookings made after 1st August 2026 will require FULL PAYMENT (MYR 9,000 / USD 2,223) upfront to secure the space.

2. Strict Cancellation & Refund Terms

• Cancellations made before 29th September 2026:
  • MSNT will retain 75% of the total fee.
  • The Exhibitor is eligible for only a 25% refund of the total fee paid.
• Cancellations made on or after 30th September 2026:
  • NO REFUND (0%) will be issued.
  • The full amount is forfeited to MSNT. MSNT reserves the right to resell the booth space with no compensation to the original exhibitor.

B. FOR SPONSORS

Applies to all sponsorship packages. Strict adherence is required due to marketing and production commitments.

1. Payment Terms

• Confirmation: Sponsorship is confirmed only upon receipt of full payment or a 50% non-refundable deposit.
• Late Sponsorships: Any sponsorship confirmed after 1st August 2026 requires full payment of 100% immediately.

2. Strict Cancellation & Refund Terms

• Cancellations made before 29th September 2026:
  • The Sponsor is eligible for a refund of only 25% of the total sponsorship fee.
  • (MSNT retains 75% to cover marketing exposure already received).
• Cancellations made on or after 30th September 2026:
  • NO REFUND (0%) will be issued.
• Production Costs: In addition to the forfeiture of fees, if MSNT has already printed materials (e.g., bags, lanyards) with the Sponsor's logo, the Sponsor is liable to reimburse MSNT for 100% of the production costs.

C. FOR CONFERENCE DELEGATES

Applies to individual conference attendees.

1. Cancellation Timeline

• On or before 17 August 2026: Eligible for a 75% refund of the fee paid.
• On or before 17 October 2026: Eligible for a 50% refund of the fee paid.
• After 17 October 2026: No refund will be issued.

2. Substitutions

Substitutions (transferring a pass to a colleague) are permitted at no extra charge if notified in writing 7 days before the event.

D. EVENT CANCELLATION & LIABILITY

1. Force Majeure MSNT shall not be liable for any refund or compensation if the event is cancelled, postponed, or relocated due to "Force Majeure" (e.g., pandemics, government regulations, disasters). In such cases, the Organizer reserves the right to retain fees to cover sunk organizational costs.

2. Limitation of Liability MSNT is not responsible for reimbursing travel, accommodation, or visa costs under any circumstances.